Accessible Information Standard
The practice is part of the NHS England campaign to make our communications more accessible to our patients. If you need our communications with you to be in a different format, please get in touch with the practice and we will do our very best to satisfy your needs.
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by the Strand is available in whatever method is required by our patients.
Further information can be obtained by reading this leaflet (PDF)
Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the practice if you have any questions.
Patient Participation Group
The next meeting will be on Tuesday 7th of March 2017 at 18.30.
Named Accountable GP
The Practice now provides every patient with a named GP who will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the Practice as you currently do. Please do bear in mind that your named Doctor will not always be available to see or speak to you, you may be seen by or speak to an alternative Doctor.
If you would like to know the name of your accountable GP, please ask at the Reception desk or alternatively call the surgery on 01903 243351 in afternoon hours only.
Friends and Family Feedback
We are actively encouraging our patients to participate in feedback of their care by the Practice.
Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!
Click on the picture below to open the link:
Surgery closed for training
In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 28th of February 2017 for training.
There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 0300 5555 252.
We have taken extra steps to make sure we can see as many patients as possible during the morning on the 28th of February 2017 and we will be open again first thing on 1st of March 2017.
We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.
Thank you for your understanding.
Bank Holiday Closure in 2017
Closed all day: New Year's Day January 2nd, Good Friday April 14th, Easter Monday April 17th, Early May Bank Holiday May 1st, Spring Bank Holiday May 29th, Summer Bank Holiday August 28th, Christmas Day and Boxing Day 25th and 26th of December, New Year's Day 1st of January 2018.
During these days if you need medical assistance please call 111. Thank you.
We are currently preparing a new patient survey.
We would like to thank all patients who participated in last year's Patient Survey. You can view the results by clicking on this link: Survey Results
Your feedback is extremely helpful and valued. If you would like to become a member of our Patient Participation Group, please see the section below.
Important Information Regarding Your Data
PLANS/STATEMENT OF INTENT 2016 - 2017
Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the practice manager or forms available in reception at the practice.
Please refer to the information links below:
- Data Sharing Document for you to read
- Better information means better care
- Download an Opt-out form