Important Notice about Changes to Booking Appointments at Front Desk
The change to our system of booking appointments at the front desk, which was due to start on Monday 14th July has now been postponed till Monday 4th August 2014.
As of that date you will only be able to book appointments at front desk from 8.30am.
The front desk will be open at 8am ONLY to check in patients who do not use the self-check in and for the collection of prescriptions or the collection and delivery of other forms and correspondence.
Appointments will still be available to book at 8am by telephone and online. In responses to patient request, we are increasing the capacity of our call queuing facility from early July so that all callers will be able to queue and be answered in sequence – you will no longer receive engaged tone.
We strongly urge patients not to queue or wait until 8.30am to book appointments at front desk but to return home and phone the surgery. We will be unable to guarantee that appointments will still be available at 8.30am when booking at front desk opens.
This change is a result of patient feedback; if you have any comments then please ask to speak to the Business Manager.
We thank you for your cooperation
Surgery closed for training
In order to continue improving our services to Patients, surgeries in the area take part in both clinical and non-clinical training throughout the year. Due to the training, the surgery will be closed in the afternoon on the following days:
12th February 2015 from 12.30pm
26th March 2015 from 12.00pm
We will be operating a same day service on these days; there will not be any appointments bookable in advance on these days.
Thank you for your understanding.
We would like to thank all our patients who found time to take part in our survey this year. You can see the results of our survey, our Patient Participation Report and our Action plan for the coming year, 2014 to 2015, by clicking on this link: Survey Results
Your feedback is extremely helpful and valued. If you would like to become a member of our Patient reference Group, please see the section below.
Attention All Patients
Strand Medical Group has formed a Patient Reference Group to gather the views and opinions of our Patients on our services as well as those provided in the community and at the hospitals. The Patient Reference Group is an online forum which will inform our surveys and action plans.
Our intention is for the group to be as representative of our patient population as possible and we are seeking patients: male and female, all ages (over 16 years of age), those who work, who are at home or who are retired, to join. This is your opportunity to give us your views and to influence and shape the services of tomorrow. If you are interested in joining this group, please complete a contact form and get involved!
Please download the Patient Reference Group form here.
Important Information Regarding Your Data
PLANS/STATEMENT OF INTENT 2014-2015
Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the practice manager or forms available in reception at the practice.
Please refer to the information links below:
- Data Sharing Document for you to read
- Better information means better care
- Download an Opt-out form